Using Online Proctoring with eCampus and ProctorU

Last modified 06/18/2015 by DSM

Overview

Online proctoring enables online test taking within a controlled and monitored environment, thereby enhancing academic integrity.   ProctorU is the online exam proctoring service that eCampus makes available to UConn online courses.   Faculty work directly with ProctorU within the guidelines below.  Contact your eCampus representative for more information.  This post also provides examples of faculty to student communication, best practices/tips, and notes some of the potential problems of which to be aware.


ProctorU’s Video Overview

(2 min, 9 sec)

 

Quick Links:

How It Works – General Overview
Set Up a ProctorU Faculty Account
Set Up a HuskyCT Exam for Proctoring
Scheduling an Exam with ProctorU
Notifying Students to Sign up for an Exam Appointment
Possible Problems and Notes


How It Works – General Overview

Faculty work with an eCampus contact to determine which and how many exams will be proctored.  Currently, eCampus is funding up to 4 hours of proctoring (2 hour maximum per exam) for each 3 credit online course. Proctoring sessions are in 30 minute increments and must be at least 30 minutes in duration up to 2 hours in length. For example, a faculty member might offer two 1 hour exams and one 2 hour final exam, four 1 hour exams, one 2 hour exam, or any variation within the 4 hour allotted amount.

  1. Faculty create a ProctorU account through ProctorU’s website (See below)

  2. Set up your your HuskyCT exam with a password and the recommended settings (See below)

  3. Faculty schedule exams online at ProctorU at least 3 weeks prior to the exam. (See below)
    (2 hours maximum per exam, 4 hours combined maximum time)
  4. Students create an account on ProctorU, test their system, and sign up for an exam slot. They must do this at least 72 hours (3 days) prior to the exam start time to avoid a user paid late fee.
  5. At the time of the exam appointment, students return and log in at ProctorU’s site where:

    1. students connect live with a proctor
    2. their identity is verified
    3. the test taking area is approved
    4. test taking parameters are communicated
    5. the proctor enters the exam password, and the test begins
    6. The student is monitored during the test, and proctors will actively engage a student in the event of a problem
    7. Incident reports are generated and emailed to faculty and eCampus staff for any problematic situations.

Note: ProctorU  serves as the main point of contact for issues related to their service.  Faculty can contact ProctorU at passwords@proctoru.com or at the phone number indicated on the contact page.


 

 

Set up a ProctorU Faculty Account

  1. Set up an account at ProctorU (https://go.proctoru.com/students/users/new)
  2. Once this is complete, send the following email to ecampus@uconn.edu
     
    Subject:  ProctorU Sign-up, Request for Faculty Access
    
    I have completed the account request through ProctorU. Please provide instructor access so that I may begin to schedule my exams.
    
    - Dr. Jane Doe
    
  3.  Once your account has been converted to the Instructor Role, you will be notified via email and you may schedule your exam(s)

 


Set Up a HuskyCT Exam for Proctoring

Set up your exams first by following these directions:

  1. In HuskyCT, select Edit Test Options from the test’s pull down

  2. Set/review your “Set Timer” duration* (box checked, time entered) *The maximum duration for using ProctorU is 120 minutes

  3. Review your availability dates and due date

  4. Set a Password and check the check-box

  5. Review your feedback settings and know what they mean
  6. Click Submit

 

Recommendations: 

  • Do not use “Force completion”
  • Use “Auto-submit” with a set duration (max 120 minutes)
  • Review and understand the feedback settings- consider delaying release of feedback results to allow for unanticipated make-up exams

 

Scheduling an Exam with ProctorU

Exams must be scheduled  with  ProctorU at least 3 weeks prior to the exam.  Faculty may schedule up to 4 hours of proctoring (2 hour maximum per exam) for each 3 credit online course.  For example, a faculty member might offer two 1 hour exams and one 2 hour final exam, four 1 hour exams, one 2 hour exam, or variations within the 4 hour total/2 hour exam maximum allotments.

  1. Schedule Up to 2 Exams (2 hours maximum per exam, 4 hours combined maximum time)
    1. Log into ProctorU (https://go.proctoru.com/session/new)
    2. Click the “ADD NEW” button, and select “Exam”
    3. Complete the form (more info below), AND Submit it for Review
      1. Select “General” for department.
      2. Ignore “Adhoc”and “Bluebird”.
      3. If the instructor name does not appear in “Instructor” pull-down field, enter it in “Instructor (other)” field.
      4. Enter exam URL: http://lms.uconn.edu.
      5. Indicate additional test parameters in the provided area (eg. No additional materials, open book, notes, calculators, open web, restroom breaks, etc.)
      6. Enter the password you set in HuskyCT, and enter it on the form.

        Once the submission is processed, ProctorU will notify faculty that the exam is in their system.  Faculty then instructs students to sign up for an exam appointment slot (see below).  Test-takers can take exams from home seven-days-a-week. They are connected to a live person during their exam who will guide them through the process, answer any questions not related to exam material and assist with any technical problems.


Additional Notes:

  • Maximum time eCampus is funding is 120 minutes per exam

  • Students with documented accommodation needs from the Center for Students With Disabilities will be given extended times if necessary. Faculty will have an opportunity to note information about specific student accommodations in the “Accommodations” field during the exam request process. There will be no additional charge for exams that extend beyond 2 hours if there is a documented accommodation in place.

  • Proctor U will process notify you via email (normally within 24 hours) letting you know that the exams are in the system and ready for students to sign up. At this point you can let students know that they need to sign up for an exam and test their system.

 


 

Notifying Students to Sign up for an Exam Appointment

At this point you can let students know that they need to sign up for an exam and test their system following these directions (copy, paste, and edit as necessary) :


Sample Notification Message


Subject:  Important – Your Upcoming Proctored Exam

The upcoming [Midterm/Final/Ect.] exam is facilitated using an online proctoring service (ProctorU).  In order to take the exam, there are some important steps you will need to take.  Failure to do so in a timely manner may result in you not having access to the exam or you incurring special fees in order to take the exam.  Read all of the information contained here so that your test taking experience goes as smoothly as possible.

Overview

    1. Refer students to the ProctorU UConn portal
      https://www.proctoru.com/portal/uconn/index
    2. On the ProctorU UConn portal website, review
      – How it Works (and read Pre-Exam Checklist at bottom of page),
       – Technical Specifications,
       – Equipment test (and read Pre-Exam Checklist).

    3. Sign up for (or Log into) an account on ProctorU’s website.

    4. Sign up for an exam appointment. NOTE: You MUST sign up for an exam appointment at least 72 hours in advance. If you sign up later, you will be required to pay a late fee directly to ProctorU.

    5. Just prior to your appointment slot, make sure your test taking space is prepared appropriately and log into ProctorU again to connect to your proctor.

      1. At the time of the exam appointment, students return and log in at ProctorU’s site.
        1. students connect live with a proctor
        2. your identity is verified
        3. the test taking area is approved
        4. test taking parameters are communicated
        5. the proctor enters the exam password, and the test begins
        6. The student is monitored during the test, and proctors will actively engage a student in the event of a problem
        7. Incident reports are generated and emailed to faculty and eCampus staff for any problematic situations.

Note: ProctorU will serve as the main point of contact for issues related to their service.

You will be monitored during the exam based on the exam taking parameters set forth by the instructor.  Suspected violations will be noted and a report will be sent to the instructor and administrative staff at UConn.

NOTES:

  • Complete your equipment test on the actual computer and in the actual location that you will take the test.

  • Some foreign countries may limit or prohibit access to certain US web-sites, including ProctorU.com.  It is your responsibility to take the exam using the proctoring service.  While using UConn’s VPN might or might not allow you to gain access to take the exam, it is your responsibility to be aware of and abide by and laws and regulations where you are located.

  • Your exam taking location must be a private controlled environment.  The only exception may be a public library, but your instructor may have additional restrictions.

  • Review the technical requirements and note that Chrome books will not work with ProctorU.


Instructor Specific Rules for the [midterm/final/etc] Exam

  • This exam is closed book, no notes, no scratch paper, no calculators. No cell phones will be allowed in the test taking room.

  • There will be no bathroom breaks.

  • You have 120 minutes to complete the exam.

If test-takers have any questions before or after an exam, they can call the proctor line at 855-772-8678 or email help@proctoru.com


Recommended Language for Syllabus:

Exam Proctoring

IMPORTANT:  This course requires students to use the online service ProctorU for the real time proctoring of exams. In order to use ProctorU, you must meet certain technical, software, location, and identity verification requirements.
(Faculty: Edit Prior Sentence as appropriate)
It is critical that you review these requirements and fully test the computer on which you will take your exam prior to the official start of classes and no later than the second day of the course. Please complete the following:



(Faculty: Include the following information under the Course Requirements and Grading section of the Syllabus. The Software Requirements and Technical Help section should have the following linked text added)

 


Possible Problems and Notes

  • Access to ProctorU from some foreign countries may be limited or prohibited.  While using UConn’s VPN might or might not allow you to gain access to take the exam, it is your responsibility to be aware of and abide by any laws and regulations where you are located.

  • The exam taking location must be a private controlled environment.  ProctorU considers MacDonalds/Starbucks unacceptable locations but public libraries acceptable.  You can specify if you do not wish students to take an exam in a Library, as well.   

  • Chromebooks, tablets (including Android, iPads, and Surface RT), and Linux operating systems  are not supported.

  • Faculty may send students to ProctorU earlier to set up accounts and test their systems, but until the ADF is processed, students will not be able to sign up for the exams sessions.

  • Again: Submit the Assessment Directive Form at least 3 weeks before the scheduled exam. Students must sign up at least 72 hours prior to the exam or they will have to pay a late fee to ProctorU.

 

 

Other Resources

To learn more about using ProctorU, view Online Proctoring at ProctorU: Watch How it Works from ProctorU on Vimeo.

 

 


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