Using Online Proctoring with eCampus and ProctorU

Last modified 04/02/2019 by DSM

Overview

Online proctoring enables online test taking within a controlled and monitored environment, thereby enhancing academic integrity. ProctorU is the online exam proctoring service that eCampus makes available to UConn online courses. ProctorU allows students with an adequate internet connection and computer to take live proctored online exams in remote locations (e.g., their place of residence). To arrange for this proctoring model, faculty work directly with ProctorU within the guidelines listed below. Contact your eCampus representative for more information.

This post also provides examples of faculty to student communication, best practices/tips, and notes some of the potential problems of which to be aware.

PLEASE NOTE: ProctorU may not work in all foreign countries. Students are alerted to this information by eCampus. Faculty need to be aware that if ProctorU does not work for students in a foreign country, they will need to be prepared to use alternative means of proctoring.  The article “Remote In-Person Proctoring” addresses in-person options.


ProctorU’s Video Overview

(2 min, 9 sec)

 

Quick Links:

How It Works – General Overview

Set Up a ProctorU Faculty Account
Set Up a HuskyCT Exam for Proctoring
Scheduling an Exam with ProctorU
Notifying Students to Sign up for an Exam Appointment
Review Incidents in the online proctoring system

Possible Problems and Notes


How It Works – General Overview

Faculty work with an eCampus contact to determine which and how many exams will be proctored. Currently, eCampus is funding up to 4 hours of proctoring (2 hour maximum per exam) for each 3 credit online course. Proctoring sessions are in 30 minute increments and must be at least 30 minutes in duration up to 2 hours in length. For example, a faculty member might offer two 1 hour exams and one 2 hour final exam, four 1 hour exams, one 2 hour exam, or any variation within the 4 hour allotted amount.

  1. Faculty create a ProctorU account through ProctorU’s website

  2. Set up your online HuskyCT* exam with a password and the recommended settings (See below)
    *Other online exam platforms (such as McGraw Hill Connect and others) may be acceptable, as well.

  3. Faculty set up a short practice quiz with a password and the recommended settings so students can try out ProctorU before an actual exam.
    1. Recommended that practice quiz is low or no stakes
    2. Practice quiz should be created with the same settings as the actual exams
    3. Practice quiz should be administered in the first several days of classes
    4. Faculty should review all practice quiz sessions to ensure there are no systemic issues with their exam settings in HuskyCT or ProctorU
    5. Students should be instructed to take the practice test using the same computer in the same location connected to the same network as they will with the actual exams
  4. Faculty schedule exams online at ProctorU at least 3 weeks prior to the exam. (See below)
    2 hours maximum per exam, 4 hours combined maximum time (not including the recommended practice quiz)
  5. Students create an account on ProctorU, test their system, and sign up for an exam slot. They must do this at least 72 hours (3 days) prior to the exam start time to avoid a user paid late fee. 
  6. At the time of the exam appointment, students return and log in at ProctorU’s site (with Chrome or Firefox browsers) where:
    1. students connect live with a proctor
    2. their identity is verified
    3. the test taking area is approved
    4. test taking parameters are communicated
    5. the proctor enters the exam password, and the test begins
    6. The student is monitored during the test, and proctors will actively engage a student in the event of a problem
    7. Incident reports are generated and emailed to faculty and eCampus staff for any problematic situations.

Note: ProctorU serves as the main point of contact for issues related to their service. Faculty can contact ProctorU directly as follows:

ProctorU Faculty Representative Contact
Sarah Ingram
205-718-8167 or 855-772-8678
Online help form: www.proctoru.com


Set up a ProctorU Faculty Account

  1. Set up an account at ProctorU (https://go.proctoru.com/students/users/new)
  2. Once this is complete, send the following email to ecampus@uconn.edu
     
    Subject: ProctorU Sign-up, Request for Faculty Access
    
    I have completed the account request through ProctorU. Please provide instructor access so that I may begin to schedule my exams.
    
    - Dr. Jane Doe
    
  3. Once your account has been converted to the Instructor Role, you will be notified via email and you may schedule your exam(s)

 


Set Up a HuskyCT Exam for Proctoring

Set up your exams first by following these directions:

  1. In HuskyCT, select Edit Test Options from the test’s pull down

  2. Set/review your “Set Timer” duration* (box checked, time entered)
    *The maximum duration for using ProctorU is 120 minutes

  3. Review your availability dates and due date
    NOTE: Since the exam is password protected, the exam availability range in HuskyCT can be wider than the date range “window” set in the proctoring system. It is recommended that the HuskyCT availability is later than the last available proctoring session appointment to allow for setup time in getting students’ exams started.

  4. Set a Password and check the check-box

  5. Review your feedback settings and know what they mean
  6. Click Submit

 

Recommendations:

  • Do not use “Force completion”
  • Use “Auto-submit” with a set duration (max 120 minutes)
  • Make sure the exam is available in HuskyCT at least 1 or 2 hours after the last proctoring window session.
  • When setting up your ProctorU session, copy and paste the password rather than retyping it to ensure exact accuracy
  • Review and understand the feedback settings- consider delaying release of feedback results to allow for unanticipated make-up exams

 

Scheduling an Exam with ProctorU (Faculty)

Exams must be scheduled with ProctorU at least 3 weeks prior to the exam. Faculty may schedule up to 4 hours of proctoring (2 hour maximum per exam) for each 3 credit online course. For example, a faculty member might offer two 1 hour exams and one 2 hour final exam, four 1 hour exams, one 2 hour exam, or variations within the 4 hour total 1/2 hour exam maximum allotments.

  1. Schedule Exams (2 hours maximum per exam, 4 hours combined maximum time. 30 minute minimum per exam.)
    1. Log into ProctorU
    2. Click the “ADD NEW” button, and select “Exam”
    3. Complete the form (more info below), and submit it for review
      1. Enter an Exam Title (Eg. ACCT1001 – Midterm).
      2. Select “General” for department.
      3. Select your name under “Incident Users”
      4. Under Exam Configuration, select the term (Eg. 2019 – Spring)
      5. Select your name from the instructor list.
        (If the instructor name does not appear in “Instructor” pull-down field, enter it in “Instructor, other” field.)
      6. Exams in HuskyCT, URL is: https://HuskyCT.uconn.edu.
      7. Copy and paste the password from the HuskyCT Test Options, and enter it on the form. (Do not share this password with students. The proctor will use it to initiate the exam for the student.)
      8. Use the combination of Proctoring window appointments along with HuskyCT availability dates to control access t0 your exam. Since the exam is password protected, the exam can only be started by the proctor, so it is recommended that the HuskyCT test is available 1 to 2 hours after the last available proctoring session appointment. This allows for setup time or problems in getting students’ exams started. Communicate the appointment window to your students.
      9. Indicate additional test parameters in the provided area (eg. No resources allowed, open book, notes, scratch paper, calculators, web access, restroom breaks, etc.)

NOTE: As a general rule, you need to be available during the exam period in case problems or questions arise and so that ProctorU can contact you to resolve issues. Most commonly, these tend to be exam access issues. Faculty should consider this during scheduling.

Once the submission is processed, ProctorU will notify faculty that the exam is in their system.

Next, faculty instructs students to sign up for an exam appointment slot (see below). Test-takers can take exams from home seven-days-a-week. They are connected to a live person during their exam who will guide them through the process, answer any questions not related to exam material and assist with any technical problems.


Additional Notes:

  • Maximum time eCampus is funding is 120 minutes per exam

  • Students with documented accommodation needs from the Center for Students With Disabilities will be given extended times if necessary. Faculty will have an opportunity to note information about specific student accommodations in the “Accommodations” field during the exam request process. There will be no additional charge for exams that extend beyond 2 hours if there is a documented accommodation in place.

  • ProctorU will process notify you via email (normally within 24 hours) letting you know that the exams are in the system and ready for students to sign-up. At this point you can let students know that they need to sign up for an exam and test their system.

 


 

Notifying Students to Sign up for an Exam Appointment

At this point you can let students know that they need to sign up for an exam and test their system following these directions (copy, paste, and edit as necessary) :


Sample Notification Message


Subject: Important – Your Upcoming Proctored Exam

The upcoming [Midterm/Final/Ect.] exam is facilitated using an online proctoring service (ProctorU).  In order to take the exam, there are some important steps you will need to take.  Failure to do so in a timely manner may result in you not having access to the exam or you incurring special fees in order to take the exam.  Read all of the information contained here so that your test taking experience goes as smoothly as possible.  Note: Chrome is the supported browser. Firefox may also work.

Overview

    1. Refer students to ProctorU’s resource page to create an account and review other important information
    2. On the ProctorU website, review
      How it Works (and read “What to expect”),
      Technical Specifications See “Requirements”,
      – and “Test your equipment”

    3. Sign up for (or Log into) an account on ProctorU’s website.

    4. Sign up for an exam appointment. NOTE: You MUST sign up for an exam appointment at least 72 hours in advance. If you sign up later, you will be required to pay a late fee directly to ProctorU.

    5. Just prior to your appointment slot, make sure your test taking space is prepared appropriately and log into ProctorU again to connect to your proctor.

      1. At the time of the exam appointment, students return and log in at ProctorU’s site using Chrome (or Firefox).
        1. Log in 10-15 minutes before at the scheduled time via https://go.proctoru.com,
        2. start the exam from the My Exams page,
        3. and click the download button to download the applet to connect with the live proctor.

          Note: Expect to begin your exam 10 – 15 minutes after you sign on to connect with a proctor. Show-up early for your selected exam time slot and remember to click the download button to begin the proctoring applet. Your exam attempt will not begin until the exam is launched.
      2. Students connect live with a proctor
      3. The student’s identity is verified
      4. The test taking area is approved
      5. Test taking parameters are communicated
      6. The proctor enters the exam password, and the test begins
      7. The student is monitored during the test, and proctors may actively engage a student in the event of a problem
      8. When the exam is completed, students notify the proctor that they are ready to submit the exam. The proctor watches the exam submission.
      9. Any incident reports are generated and emailed to faculty for potentially problematic situations for the faculty to review and address.

Note: ProctorU will serve as the main point of contact for issues related to their service.

You will be monitored during the exam based on the exam taking parameters set forth by the instructor.  Suspected violations will be noted and a report will be sent to the instructor and administrative staff at UConn.

NOTES:

  • Currently, only Chrome and Firefox are supported browsers and you will be prompted to download an extension.
  • Complete your equipment test on the actual computer and in the actual location that you will take the test.

  • Where possible, a direct wired internet connection will prove most reliable (better than wireless connections).
  • Some foreign countries may limit or prohibit access to certain US web-sites, including ProctorU.com.  It is your responsibility to take the exam using the proctoring service.  While the use of UConn’s VPN may allow you to gain access to take the exam, it is your responsibility to be aware of and abide by and laws and regulations where you are located.

  • Your exam taking location must be a private controlled environment.  The only exception may be a public library, but your instructor may have additional restrictions and you should inquire ahead of time if you have a question.

  • Review the technical requirements and note that Chromebooks and tablets will not work with ProctorU.


Instructor Specific Rules for the [midterm/final/etc] Exam
[to be modified per instructor preferences]

  • This exam is closed book, no notes, no scratch paper, no calculators.

  • No cell phones can be used during the test.

  • No headphones or earbuds.

  • There will be no bathroom breaks.

  • You have 120 minutes to complete the exam.

If test-takers have any questions before or after an exam, they can call the proctor line at 855-772-8678 or email help@proctoru.com


Recommended Language for Syllabus:

Exam Proctoring

IMPORTANT: This course requires students to use the online service ProctorU for the real time proctoring of exams. In order to use ProctorU, you must meet certain technical, software, location, and identity verification requirements.
(Faculty: Edit Prior Sentence as appropriate)
It is critical that you review these requirements and fully test the computer on which you will take your exam prior to the official start of classes and no later than the second day of the course. Please complete the following:

  • Review the Welcome to ProctorU page.
  • Review the ProctorU FAQ’s
  • Sign up for your exam time slot at least 72 hours (3 days) prior to your exam’s scheduled time or you will be charged a late fee. The University of Connecticut will not pay for student late fees incurred as a result of your failure to meet this deadline.
  • Use Chrome or Firefox browsers only. You will be prompted to download a browser extension.


(Faculty: Include the following information under the Course Requirements and Grading section of the Syllabus. The Software Requirements and Technical Help section should have the following linked text added)

 



 

Review Incidents in the Online Proctoring System

  1. Log into your ProctorU account or click the “View Incident Report” link sent to you in the incident report email.
  2. The email link will bring you directly to the user session in question.  If logging in, navigate to the exam and click the “View” button next to a student name.
  3. Below the video, you will see activity information and by clicking through the tabs, and then reviewing the videos, you should be able to make your determination on incidents or problems that occur.Online courses follow all standard procedures for academic integrity and discipline as do any other UConn class.For more information on academic integrity or misconduct see:

 


Possible Problems and Notes

  • Access to ProctorU from some foreign countries may be limited or prohibited. While using UConn’s VPN may or may not allow you to gain access to take the exam, it is your responsibility to be aware of and abide by any laws and regulations where you are located.

  • The exam taking location must be a private controlled environment. ProctorU considers McDonalds/Starbucks unacceptable locations but public libraries acceptable. You can specify if you do not wish students to take an exam in a Library, as well.

  • Chromebooks, tablets (including Android, iPads, and Surface RT), and Linux operating systems are not supported.

     

  • Safari and Edge are not supported. Use Chrome or Firefox.

  • Faculty may send students to ProctorU earlier to set up accounts and test their systems, but until the exam is session is created and approved, students will not be able to sign up for exams.
  • Again: Submit the “New Exam” form at least 3 weeks before the scheduled exam. Students must sign up at least 72 hours prior to the exam or they will have to pay a late fee to ProctorU.

 

 

Other Resources

For information on academic integrity or misconduct see:

 

10 Steps for Test-Takers to Get Started with ProctorU

 


Related Posts:

 


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