Using Online Proctoring with eCampus and ProctorU – Overview

Last modified 04/02/2019 by DSM

Online proctoring enables online test taking within a controlled and monitored environment, thereby enhancing academic integrity. ProctorU is the online exam proctoring service that eCampus makes available to UConn online courses. ProctorU allows students with an adequate internet connection and computer to take live proctored online exams in remote locations (e.g., their place of residence). To arrange for this proctoring model, faculty work directly with ProctorU within the guidelines listed below. Contact your eCampus representative for more information.

This post also provides examples of faculty to student communication, best practices/tips, and notes some of the potential problems of which to be aware.

PLEASE NOTE: ProctorU may not work in all foreign countries. Students are alerted to this information by eCampus. Faculty need to be aware that if ProctorU does not work for students in a foreign country, they will need to be prepared to use alternative means of proctoring. The article "Remote In-Person Proctoring" addresses in-person options.

This is the overview of using online proctoring with eCampus. You must read the entire series of articles located in the QuickLinks menu at the top of the page for a comprehensive understanding the process, requirements, and recommendations .

 


ProctorU's Video Overview

(2 min, 9 sec)

 

How It Works - General Overview

Faculty work with an eCampus contact to determine which and how many exams will be proctored. Currently, eCampus is funding up to 4 hours of proctoring (2 hour maximum per exam) for each 3 credit online course. Proctoring sessions are in 30 minute increments and must be at least 30 minutes in duration up to 2 hours in length. For example, a faculty member might offer two 1 hour exams and one 2 hour final exam, four 1 hour exams, one 2 hour exam, or different combinations within the 4 hour allotted amount. 

These are the test duration time blocks that add up to the 4 hours:

    • 0 - 30 minutes = 30 minutes
    • 31 - 60 minutes = 1 hour
    • 61 - 120 minutes = 2 hours

What does this mean?
It means that a 45 minute test equals 60 minutes toward the 4 hour allotment.  A 75 minute OR a 90 minute test both equal 120 minutes toward the allotment.

It does NOT mean that you cannot schedule a test for a different duration within those ranges.  We expect that you schedule the appropriate amount of time needed for a test. This is to show you how to add up those times toward the 4 hour allocation.

 

Steps:

  1. Faculty create a ProctorU account through ProctorU's website

  2. Set up your online HuskyCT* exam with a password and the recommended settings (See below). Passwords should NOT be shared with students.
    *Other online exam platforms (such as McGraw Hill Connect and others) may be acceptable, as well.

    1. Faculty set up a short practice quiz with a password and the recommended settings so students can experience ProctorU before an actual exam. (Note: Passwords are NOT shared with students)
      1. Recommended that practice quiz is low or no stakes
      2. Practice quiz should be created with the same settings as the actual exams
      3. Practice quiz should be administered in the first several days of classes
      4. Faculty should review all practice quiz sessions to ensure there are no systemic issues with their exam settings in HuskyCT or ProctorU
      5. Students should be instructed to take the practice test using the same computer in the same location connected to the same network as they will with the actual exams
  3. Faculty schedule exams online at ProctorU at least 3 weeks prior to the exam. (See below)
    2 hours maximum per exam, 4 hours combined maximum time (not including the recommended practice quiz). The recommended practice quiz does not count toward this allocation.
    Note: Proctored sessions allow 1 attempt per scheduled session. Tests should be "standard" format online tests using HuskyCT or a publisher site with a password that controls student access.  Handwritten work (scanned or photo submissions) is "non-standard" and not currently permitted.  Contact eCampus to discuss this further.
  4. Students create an account on ProctorU, test their system, and sign up for an exam slot. They must do this at least 72 hours (3 days) prior to the exam start time to avoid a user paid late fee.
  5. At the time of the exam appointment, students return and log in at ProctorU's site (with Chrome or Firefox browsers) where:
    1. students connect live with a proctor
    2. their identity is verified
    3. the test taking area is approved
    4. test taking parameters are communicated
    5. the proctor enters the exam password, and the test begins
    6. The student is monitored during the test, and proctors will actively engage a student in the event of a problem
    7. Incident reports are generated and emailed to faculty and eCampus staff for any problematic situations.

Note: ProctorU serves as the main point of contact for issues related to their service. Faculty can contact ProctorU directly as follows:

ProctorU Faculty Representative Contact
Sarah Ingram
205-718-8167 or 855-772-8678
Online help form: www.proctoru.com



Possible Problems and Notes

  • Access to ProctorU from some foreign countries may be limited or prohibited. While using UConn's VPN may or may not allow a student to gain access to take the exam, it is the student's responsibility to be aware of and abide by any laws and regulations where they are located.

  • The best connection for maximum bandwidth is to connect directly into a network/modem rather than use WiFi.
  • The exam location must be a private controlled environment. ProctorU considers McDonalds/Starbucks unacceptable locations but public libraries may be acceptable. Faculty can specify if students are not permitted to take an exam in a Library, as well.

  • Chromebooks, tablets (including Android, iPads, and Surface RT), and Linux operating systems are not supported.

  • Use Chrome or Firefox. Safari and Edge are not supported.

  • Faculty may send students to ProctorU earlier to set up accounts and test their systems, but until the exam is session is created and approved, students will not be able to sign up for exams.
  • Creating a practice quiz using online proctoring helps reduce the stress during the first high stakes exam. eCampus encourages a practice quiz and this time (15-30 minutes) will not count toward the 4 hour allocation.
  • Again: Submit the "New Exam" form at least 3 weeks before the scheduled exam. Students must sign up at least 72 hours prior to the exam or they will have to pay a late fee to ProctorU.

Other Resources

For information on academic integrity or misconduct see:

 

10 Steps for Test-Takers to Get Started with ProctorU


Related Posts:


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