Last revised: 7/1/2019 by DSM.
These are some tips to help make the online proctoring process run more smoothly and make the student experience as best as possible.
First and foremost, be sure that you have communicated clearly with your students if you have chosen to use online proctoring, remote proctoring, or will offer a face to face exam. This information should be included in your syllabus, in the notes of the Student Administration System, and we also recommend that you send an email to your students before the start of class.Make the ProctorU phone number, 855-772-8678, available to students so that they can reach ProctorU if they are having difficulties before or during an exam session.
- Create a Practice Quiz Using ProctorU (See: Using Online Proctoring with eCampus and ProctorU)
If you are using online proctoring (see article above), we strongly recommend that you create a short (5-15 minutes) low/no stakes quiz that requires proctoring during the first week of class. This gives the students a chance to check their computer setup and connection before the actual exam. If you choose to do this, you may still schedule up to 4 hours of proctored exam time above this practice quiz. At a minimum, in lieu of a practice quiz, refer students to the ProctorU Resource page, and have them “Access Live Chat” on Under the FAQ, “Troubleshooting” tab.Note: Currently, Chrome and Firefox are the supported browsers for using ProctorU, so please advise your students.
- Consider Remote Proctoring, In-person Proctoring, or the Testing Center (See: Remote In-Person Proctoring for Online Courses, and UConn Testing Center at Storrs)
Consider remote proctoring, to arrange an in-person exam time and location, or to arrange use of the Testing Center at Storrs. You might also consider some combination of these options.
- Be Prepared for problems and Be Flexible and Offer Alternatives
Finally, please try to be a reasonably flexible. Academic integrity is our primary concern, but with the use of technology unanticipated problems can occur. Providing an alternative means to complete your assessments may actually be the best thing in the long run.
This online course will use online proctoring for exams as the primary method of proctoring. Students must complete the practice quiz during the first week of the course. Do this on the same computer and in the same location where you will take you exams.
As an alternative, you may take the exams in-person at the [provide campus information where you will proctor exams]. See the course syllabus for dates, times, and location of the exams. Upon pre-approval only, you may be allowed to arrange remote in-person proctoring. Please reach out to your instructor ASAP for more information. You must communicate with the instructor which method you intend to use by the 2nd day of the class.
- Contact the ProctorU UConn Faculty Representative if you have unusual circumstances or have a question about how to make sure the test experience goes as smoothly as possible.
ProctorU’s UConn Faculty Representative
205-718-8167 or 855-772-8678
Online help form: www.proctoru.com
Other Recommended Resources:
- Using Online Proctoring with eCampus and ProctorU
- Guidelines for the Authentication of Students in Online Courses